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Frequently Asked Questions
What is the Pre-Existing Condition exclusion?

While Carnival’s Cruise Vacation Protection Plan does have a Pre-Existing Condition Exclusion, Carnival’s plan is quite liberal. The Pre-Existing Condition Exclusion precludes refunds only for those medical conditions that manifest themselves, became acute, or were being treated within the within the 60 days before the plan is purchased.

You may have a chronic condition requiring that you take medication and still be protected by the plan. Only if the condition is unstable and/or if there has been a change in the required prescription will your condition be considered “pre-existing”. 

In other words, unless you, your traveling companion, or family members traveling with you have a new medical condition or one that recently “flared up”, or you have had a change in your required medication, the plan should provide protection. Please see the Plan Description for complete details or contact BerkelyCare, the plan administrator at 1-800-331-2796 if you have any questions regarding this exclusion.

Best of all, Carnival offers CRUISE CREDITS!!! As an added service to its valued clients, Carnival Cruise Lines offers future cruise credits to guests who are denied a cash refund for their trip cancellation due to the Pre-Existing Condition Exclusion. Carnival Cruise Credits are available only to guests who have purchased the protection plan.

Click here for more information.

This plan was designed and is administered by BerkelyCareSM.

IN CALIFORNIA: BerkelyCareSM is a service mark of Aon Direct Insurance Administrators, CA Insurance License # 0795465. IN ALL OTHER STATES: BerkelyCareSM is a division of Affinity Insurance Services, Inc. in all states other than CA, except: AIS Affinity Insurance Agency, Inc. in MN and OK and AIS Affinity Insurance Agency in NH and NY.

The information contained on this website is not an offer to sell nor a solicitation to buy any security or any insurance product. No security or other insurance product is offered or will be sold in any jurisdiction in which such offer or solicitation, purchase or sale would be unlawful under the securities, insurance or other laws of such jurisdiction.  Some products and services may not be available in all jurisdictions.

 
 
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