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Do You Require Wheelchair Assitance for Embarkation & Debarkation in The Homeport?

If you need wheelchair assistance for boarding the ship, please contact one of our representatives once you arrive at the cruise terminal. Assistance will be provided on a first-come, first-served basis. For assistance with debarkation, instructions on where to meet can be found in the Debarkation Flyer which will be delivered to your stateroom towards the end of your voyage.

Please note, all wheelchairs have a maximum guest weight limit of 325 pounds. For safety reasons, we are unable to provide wheelchair assistance to those who exceed the maximum weight limit, and we reserve the right to deny assistance if the weight presents operational or safety concerns.

Wheelchair assistance is only available during embarkation and debarkation in the home port and is not offered while on board or at the ports of call.

Each terminal has a limited supply of wheelchairs used to transport guests on and off the ship, so we are unable to loan you our wheelchairs for the duration of the cruise.

Guests who require the regular use of a wheelchair/scooter or other mobility device are encouraged to bring their own or rent from our preferred vendor, Scootaround, if they are sailing from a U.S. port. Please visit Scootaround's website , or call 1-888-441-7575. Scootaround’s team of trained professionals can review the different rental options available, based on your accommodations, and find the one that best suits your needs. As a preferred vendor, they have unique access to deliver your rented equipment on board Carnival ships in the U.S.

Terms and Conditions.

If your form was received, an email response will be sent within 72 hours. If you do not receive an email, please contact us at (800) 438-6744 ext. 70025, or 1-800-072-670 ext. 70025 if calling from Australia.