Important Information to Know Before You Go
We like all our guests to have fun and are committed to providing you a great vacation. Please take a few moments to review some important information and policies that we ask all guests to be familiar with.
Travel Documents & Personal Information
Proper travel documents are required at embarkation and throughout the cruise. While we will do our best to provide you with as much information as possible, you should always ensure that you follow all travel and documentation requirements for your cruise. Any guest without proper documents will not be allowed to board the vessel and no refund of the cruise fare will be issued. Carnival assumes no responsibility for advising guests of proper travel documentation. Read more about travel documentation requirements here.
All guests are reminded to protect their personal information, including their booking number. Only call Carnival Customer Service at 1-800-CARNIVAL or 1-800-764-7419, your Carnival Personal Vacation Planner at 1-800-819-3902, or your travel agent for any questions or reservation changes.
Online Check-in & Arrival Appointments
All guests are required to complete their Online Check-in and print the boarding pass and luggage tags no later than midnight prior to sailing. Opt-in for text alerts to stay up to date.
Please plan to arrive at the cruise terminal within your Arrival Appointment. Guests who arrive early will be asked to return at their assigned time. Unfortunately, we are unable to embark guests who arrive after final boarding time.
Liquor, Beverage & Prohibited Items Policies
Guests are not allowed to bring hard liquor, beer or plastic/glass bottled beverages, (e.g., water, sodas and other non-alcoholic drinks) on board. Please review our Beverage Policy for more information.
All speakers (including Bluetooth, portable, and wireless types) and radios are prohibited and will be held and returned at the end of the cruise. For safety reasons, public announcements must be heard by all guests and crew. Consequently, guests must use earphones when listening to music or watching shows/movies on personal devices in public spaces. For everyone's safety, there are certain prohibited items that should be left at home. Prior to sailing, please review our Prohibited Items List.
Personal Safety
Although everyone's safety is our number one concern, all guests should take responsibility for their own personal safety. You're on a moving ship, so please hold on to handrails when walking around. When out on deck, be mindful of wet surfaces (especially by the pool area), always wear shoes/sandals and dry-off before enjoying any of our outdoor sports equipment.
The ship's officers are responsible for your safety and making sure everyone on board feels welcome under our "Have Fun. Be Safe." motto. Please direct any concerns to our Guest Services team so that those matters can be addressed promptly. The captain and our officers have the authority to enforce our policies and make decisions in order to provide for a fun and safe environment for all. Consistent with our commitment to safety, disruptive behavior is not tolerated and any guest whose conduct affects the comfort, enjoyment, safety or well-being of other guests or crew will be disembarked at their own expense and banned from sailing on Carnival in the future.
Mobility Devices
For the safety of all our guests and crew, mobility devices cannot be left in hallways or other public areas. Mobility devices must be stored in the guest's stateroom in a manner that does not block a clear and safe exit path from the stateroom. Unless you have reserved a fully accessible stateroom, mobility devices must be able to fit in a standard stateroom with a 22" entry doorway. Guests may be required to have their scooters sized at the time of check-in to ensure it fits in the stateroom. Scooters that do not fit in the stateroom will not be allowed on board. Should a guest be unable to make alternate arrangements to rent a smaller scooter or travel without it, he/she will be denied boarding and no compensation will be provided. Please review the Mobility Limitations Page for full details.
Items Overboard
Carnival is committed to protecting the environment so that generations of cruisers can enjoy the ocean and the beautiful destinations we visit. Please closely
follow guidelines for recycling, both on and off the ship, and be mindful of items going overboard when
on open decks or balconies. We are obligated to report any items going overboard, intentionally or not,
so please advise a crew member should that occur.
Any willful or negligent act of discharging or releasing any unauthorized items overboard, without the express permission of the ship's staff may result in a $500 charge, per violation. Additionally, reimbursement cost of Carnival property will be posted on the guest's Sail & Sign® account. Further, this may also result in the disembarkation of all guests in the stateroom. Please review our
Items Overboard Policy.
Gratuities
It is customary for guests to extend gratuities to the
shipboard staff in appreciation for their hard work and exceptional service. To help you plan, we have
provided recommended guidelines. Please visit the Service Gratuities page for more
information.
REAL ID Homeland Security Requirement
Effective May 7, 2025, the U.S. Department of Homeland Security will require every state and territory resident to present a REAL ID-compliant driver's license or another acceptable form of identification, such as a passport or enhanced driver's license, to go through
airport security and board a flight within the U.S. If you will be flying to one of our cruise homeports
within the U.S. on/after this implementation date, please ensure you have an acceptable document for
your air travel. Visit the TSA website 