Guests With Disabilities

FACILITIES AND SERVICES FOR GUESTS WITH DISABILITIES

At Carnival, we're dedicated to offering a fun and memorable cruise experience to all our guests. Our team of trained crew members provides attentive service and our ships have a variety of accessible features to ensure our guests with disabilities have a relaxing and enjoyable cruise. We are working on additional modifications to our ships and services to further enhance the guest experience. Look for updates to this page periodically for more details.

While we provide attentive service, we do not provide one-on-one personal care assistance, and all guests must be able to provide such care for themselves (e.g., performing personal tasks such as eating, dressing, toileting, bathing, and getting around the ship). Once on board, our crew will not provide any assistance with such personal tasks.

General Access

We've made substantial modifications to our ships, to help make them easier to navigate. Our ships feature accessible elevators at each elevator bank, equipped with both tactile controls within reach of guests who use wheelchairs and audible signals for guests who are blind or have limited vision.

Accessible routes are available throughout most areas of the ship and signs are posted to assist you in locating these pathways. Accessible tables are available in the dining venues of each ship. In addition to the main dining rooms, each ship offers a variety of accessible dining options within Lido Deck casual dining areas and other restaurant venues. 24-hour room service is also available for all our guests. Pool lifts are available on Carnival Celebration, Carnival Firenze, Carnival Freedom, Carnival Horizon, Carnival Jubilee, Carnival Legend, Carnival Miracle, Carnival Panorama, Carnival Paradise, Carnival Pride, Carnival Radiance, Carnival Sunrise, Carnival Venezia, Carnival Vista, and Mardi Gras, all of which have a 300 pound weight limit.

For each ship, diagrams of accessible routes, accessible staterooms*, and accessible public restrooms are available below. Use our accessible PDF deck plans to locate accessible rooms, while the interactive deck plans allow you to easily get more details about a particular room, including dimensions, when you search by room number.

Carnival Breeze® (PDF | Interactive) Carnival Celebration®* (PDF | Interactive) Carnival Conquest® (PDF | Interactive) Carnival Dream® (PDF | Interactive) Carnival Elation® (PDF | Interactive) Carnival Firenze® (PDF) Carnival Freedom® (PDF | Interactive)

Carnival Glory® (PDF | Interactive) Carnival Horizon® (PDF | Interactive) Carnival Jubilee®* (PDF | Interactive) Carnival Legend® (PDF | Interactive) Carnival Liberty® (PDF | Interactive) Carnival Luminosa® (PDF) Carnival Magic® (PDF | Interactive)

Mardi Gras®* (PDF | Interactive) Carnival Miracle® (PDF | Interactive) Carnival Panorama® (PDF | Interactive) Carnival Paradise® (PDF | Interactive) Carnival Pride® (PDF | Interactive) Carnival Radiance® (PDF | Interactive) Carnival Spirit® (PDF | Interactive)

Carnival Splendor® (PDF | Interactive) Carnival Sunshine® (PDF | Interactive) Carnival Sunrise® (PDF | Interactive) Carnival Valor® (PDF | Interactive) Carnival Venezia® (PDF) Carnival Vista® (PDF | Interactive)

* Carnival Celebration, Carnival Jubilee, Mardi Gras – Not all staterooms can accommodate scooters. If you are traveling with a scooter on one of these ships, please review your ship’s PDF accessible deck plan and confirm the stateroom you have selected accommodates your needs.

ACCESSIBLE STATEROOMS

Our ships have specially designed staterooms for guests using wheelchairs, or those who have mobility limitations and could benefit from the features of an accessible stateroom. We request our guests to acknowledge the need for the accessible stateroom by completing this Mobility Questionnaire, or one will be sent to you once the reservation has been secured and you have notified Carnival that you, or the person you are securing the stateroom for, requires the accessibility features of the stateroom.

If an accessible stateroom is booked by a guest who does not need the accessibility features in the stateroom, they may at any time be moved to a non-accessible stateroom in order to accommodate a guest with a disability.

We have four classifications of staterooms:

Fully Accessible Cabins (FAC): These staterooms are designed for use by guests with highly limited mobility or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive devices. FAC contain accessible elements including turning space, accessible routes throughout the stateroom and an accessible bathroom. Additionally, the bathrooms contain grab bars and shower seats^†.

Fully Accessible Cabins – Single Side Approach (FAC-SSA): These staterooms are designed for use by guests with highly limited or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive devices. FAC–SSA are a type of FAC that provide an accessible route and clear floor space on only one side of the bed, in staterooms configured to provide only one bed. In a stateroom configured to provide two beds, the clear floor space will be between the beds, with one side of each bed getting an accessible route. Additionally, these staterooms have an accessible bathroom that contains grab bars and shower seats^†.

Ambulatory Accessible Cabins (AAC)^††: These staterooms are designed for use by guests with mobility limitations, who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. For example, AAC are ideal for guests who only use an assistive device (like a cane or a walker) for traversing longer distances, and who may benefit from certain accessible features like grab bars, to assist with balance. Please keep in mind this type of stateroom has a step going into the bathroom and balcony (if applicable).

Standard Cabins^††: These staterooms have an entry doorway measuring approximately 22" (55.9 cm), an 8" (20.3 cm) lip into the cabin bathroom, a 4" (10.2 cm) lip into the shower stall and a 7" (17.8 cm) lip to the balcony (if applicable). If an accessible stateroom is booked by a guest who does not need the accessibility features in the stateroom, they may at any time be moved to a non-accessible stateroom in order to accommodate a guest with a disability.

As with all Carnival reservations, staterooms within each category are assigned on a first-come, first-served basis. Therefore, it is advisable to reserve the appropriate stateroom in advance. If an accessible stateroom is booked by a guest who does not need the accessibility features in the stateroom, they may at any time be moved to a non-accessible stateroom in order to accommodate a guest with a disability.

^†For cabins on Carnival Liberty and Carnival Glory that do not have a shower seat, a shower stool is available on request.

^†† Carnival Celebration^®, Carnival Jubilee^®, Mardi Gras^® – Not all staterooms can accommodate scooters. If you are traveling with a scooter on one of these ships, please review your ship’s PDF accessible deck plan and confirm the stateroom you have selected accommodates your needs.

PERSONAL MOBILITY DEVICES (WHEELCHAIRS/SCOOTERS/SEGWAYS)

We strongly encourage guests to inform us if they are traveling with wheelchairs/scooters at the time of booking, or as soon as the need is known, to ensure they have a stateroom that best accommodates their needs.

Due to safety considerations, mobility devices cannot be stored in corridors or public areas. In order to purchase a standard stateroom^†, mobility devices must be able to fit through its 22" (55.9 cm) wide entry doorway, and must fold and collapse so when stored, allows for safe exit from the stateroom. Guests who bring scooters that are larger than 21" (53.34 cm) wide, or travel with multiple scooters in the same stateroom, must purchase a fully accessible stateroom with a wider doorway (32”, 81.3 cm), or rent a smaller scooter appropriately suited for their stateroom. Guests may be required to have their scooters sized at the time of check-in to ensure it fits in the stateroom. Scooters that do not fit in the stateroom will not be allowed on board. Should a guest be unable to make alternate arrangements to rent a smaller scooter or travel without it, he/she will be denied boarding and no compensation will be provided.

If bringing a scooter, please bring one that can collapse or fold so that it may be stored in the closet or underneath the vanity area. Once on board, guests may contact their room steward for assistance.

Only mobility devices operated with gel, dry cell, absorbed glass mat, or lithium-ion batteries will be allowed on board. Batteries must be charged in the guest's stateroom and for this reason, we recommend guests travel with a scooter that has removable batteries.

Guests must drive at a safe speed to ensure their own safety and the safety of others on board. Raised door thresholds are present throughout the ship, which need to be traversed with care. Careful attention must be paid when backing in and out of elevators as they are often in close proximity to the staircase and may be narrow and difficult to navigate.

Mobility devices cannot be left unattended in any venue area unless the guest is temporarily away attending an event and, the device is parked in an area that allows all guests safe exit from the venue. When in public areas, guests must maintain their device clear of any exits or fire doors and ensure it does not obstruct any fire or safety equipment.

Guests bringing a Segway must store it in their stateroom for use at ports of call only.

RENTAL SERVICES

Guests who require the regular use of a wheelchair/scooter or other mobility device are encouraged to bring their own or rent from our preferred vendor, Scootaround, if they are sailing from a U.S. port. Please visit Scootaround's website , or call 1-888-441-7575. Scootaround’s team of trained professionals is able to review the different rental options available based on your accommodations and find the one that best suits your needs. As a preferred vendor, they have unique access to deliver your rented equipment on board Carnival ships in the U.S.

AIRPORT TRANSFERS

North America Departures: For transportation from the airport to the cruise port, a hydraulic lift transfer is available for guests with mobility limitations. This service must be requested in advance. Hydraulic lifts have a maximum weight limit of 500 pounds (226 kg), including wheelchair/scooter and guest. Standard airport transfer charges apply; there is no additional cost for the lift. If you require this service, please let us know no later than 14 days prior to sailing. After booking your cruise, you can reserve your hydraulic lift transfer online, by accessing the Manage My Cruise page or by calling the Guest Services Contact Center at 1-800-438-6744 ext. 70025 or 1800-072-670 ext. 70025 if calling from Australia.

Europe Departures: Guests with mobility limitations wishing to purchase airport transfers must be able to take a few steps to board the motorcoach and have a collapsible wheelchair that can be stowed in the bus. If a guest needs accessible airport transfers, they may contact the following companies to make independent arrangements. Note that 30-day advance notice is required.

• Barcelona: +34 606-289-559
• Lisbon (Portugal): +351 917 630 855
• London (Dover): +44 798-988-1258
• Rome (Civitavecchia): +39 064-202-0498

WHEELCHAIR ASSISTANCE

Each terminal has a limited supply of wheelchairs used to transport guests on and off the ship, so we are unable to loan you our wheelchairs for the duration of the cruise. If you need wheelchair assistance for boarding the ship, please contact one of our representatives once you arrive at the cruise terminal. Assistance will be provided on a first-come, first-served basis. For assistance with debarkation, instructions on where to meet will be provided the last evening of your cruise.

Please note, all wheelchairs have a maximum guest weight limit of 325 pounds. For safety reasons, we are unable to provide wheelchair assistance to those who exceed the maximum weight limit and we reserve the right to deny assistance if the weight presents operational or safety concerns.

GOING ASHORE

Carnival is committed to accommodating its guests with disabilities so they can fully, yet safely, enjoy the ports of call. Guests wishing to disembark the vessel on their mobility device must be able to safely navigate the angle of the gangway while the ship is docked in port.

At certain ports of call, water shuttles are required to transport guests between the ship and shore. Whether guests with mobility limitations can board a water shuttle is subject to numerous factors, including weather and tidal conditions, which may affect the transfer from one moving vessel to another. Also, facilities in ports vary and, therefore, certain water shuttles may not be accessible to individuals using wheelchairs, scooters and other mobility devices. While the sea and wind conditions may be acceptable to safely board the water shuttle, fluctuations in the weather may make re-boarding to return to the ship dangerous. The final determination of whether any guest may board a water shuttle is made by the captain. Safety restrictions prohibit crew from carrying individuals on or off water shuttles.

In the event you are unable to go ashore, our shipboard team will have activities and entertainment for you to enjoy.

Ports Requiring Water Shuttles

Airlie Beach, Australia** Andalsnes, Norway Bay of Islands, New Zealand** Belize City, Belize* Benoa, Bali** Bermuda*** Bora Bora, French Polynesia** Cabo San Lucas, Mexico Cairns (Yorkey's Knob), Australia Catalina Island, California Conflict Islands, Papua New Guinea** Douglas, Isle of Man, UK Dravuni Island, Fiji** Dublin (Dun Laoghaire), Ireland Edinburgh, Scotland Grand Cayman, Cayman Islands* Grundarfjordur, Iceland Haines, Alaska***

Half Moon Cay, The Bahamas*** Heimaey, Westman Islands, Iceland Holyhead, Wales*** Icy Strait Point, Alaska*** Isle of Pines, New Caledonia** Isles of Skye, Scotland Juneau, Alaska*** Ketchikan, Alaska*** Kiriwina, Papua New Guinea** Kirkwall, (Orkney Islands), Scotland*** Kitava, Papua New Guinea** Komodo Island, Indonesia** Kona, Hawaii** Kotor, Montenegro Lerwick, Shetland Islands, Scotland Lifou Isle, New Caledonia** Mare, New Caledonia** Moreton Island, Australia**

Moorea, French Polynesia** Mykonos, Greece*** Mystery Island, Vanuatu** Nanortalik, Greenland Norfolk Island, Australia Port Arthur, Tasmania** Port Denarau, Fiji** Port Douglas, Australia** Portimão, Portugal Prince Rupert, BC, Canada*** Princess Cays, The Bahamas Qaqortoq, Greenland Santorini, Greece Seydisfjordur, Iceland Sitka, Alaska*** Skagway, Alaska*** St. Anthony, NL, Canada Stornoway, Scotland St. Peter Port, Guernsey

* Limited availability of accessible water shuttles

** No accessible water shuttles available

*** Water shuttles sometimes required; varies by sailing. Based on local availability, accessible water shuttles may not be available.

Carnival makes available to all guests who require them a visual-tactile, cabin alert system that notifies room occupants of a door knock, a telephone call, the alarm clock, or a smoke-detection event. A TTY (teletypewriter) is also available to communicate with Guest Services, 24 hours a day.

A safety briefing video with open captions is televised in all staterooms throughout the cruise. Carnival-created TV content has closed captions. Additionally, when available through our service provider, closed captions are offered for certain in-stateroom TV programs and movies. Should you require closed captioning for our outdoor movies, please contact our Guest Services team once on board. Other important information can be found in the Fun Times (our daily newsletter).

Assistive listening headsets are available to amplify the sounds of live, onboard performances in our main show room. You may request them at Guest Services once on board.

Deaf or hard of hearing guests who use sign language as their primary means of communication may request a sign language interpreter. Sign language interpreters can be requested, on a shared basis, for cruises departing from and returning to a U.S port for the purpose of interpreting our main production shows, port and shopping presentations, and other major organized activities.

Please inform the Guest Access Department at the time of booking, or at your earliest possible convenience, if you need a sign language interpreter. A form will be sent to you, which must be completed and returned to us for the request to be processed. We will always make reasonable efforts to obtain a sign language interpreter at the time of the request. Since interpreters are subject to availability, a 60-day notice is strongly encouraged whenever possible. We are unable to take requests for a specific interpreter.

Braille signage, indicating stateroom numbers and public room names, is available on board our ships. The only Braille format document available, absent advance request, is our in-cabin 'Good to Know' Information Sheet.

Large print format is available for our daily newsletter (the Carnival Fun Times), dining room menus, and shore excursion information. We ask that you request large-print items prior to sailing, so we can have them ready for you upon arrival. Please send your request to access@carnival.com or you may call our Guest Access team at 1-800-438-6744 ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia. We also provide an audible format of our Carnival Fun Times. Additional requests for large print information or alternate formats may be made at the Guest Services desk, once on board; however, there may be a delay if not requested prior to sailing.

Dining rooms menus can be provided in an electronic PDF file, readable via screen-reading software. Our dining team will also be happy to review the menu with you in detail. You can also access information directly on your phone via the Carnival HubApp.

If you need assistance with the safety briefing or require an orientation of the ship’s layout, please contact Guest Services once on board. While we provide attentive service, we do not provide sighted guide services throughout your cruise.

Service dogs are welcome on board. For specific details and requirements, please click on the Service Dogs tab.

Carnival works with parents or guardians to include children within the designated age ranges in the available youth programs. Each child's needs are assessed, on a case-by-case basis, to determine how she or he can be accommodated and integrated in the program to have a fully and equally enjoyable experience. Youth Programs rules and regulations still apply to all children, in terms of age policy, illness, hours of operation and acceptable conduct (unruly behavior) while in the program.

In order to participate in Carnival Youth Program activities, the parent/guardian will need to register their child for the program. When registering the child, the staff will work with the parents to determine what special assistance will help aid the Youth Staff in how to best serve the child while participating in the activities. Parents/guardians may choose to have their child move down one age group as an accommodation. No child who is 18 years or older can participate in Youth Programs. Carnival does not provide one-on-one attention, but the parent or assigned helper may stay and participate in the activities with the child.

Staff members are not to change diapers of children who are older than 5 years old and/or exceeding the diaper weight requirement due to the diaper changing table procedure and safety of child. Due to safety concerns, staff, and crew, cannot lift or carry guests.

Medical care consent is required to participate in youth programs. In the event your child requires regular medication while attending a Youth Programs activity, a parent/guardian must return to administer that medication. The Youth Staff will not administer any medication and/or needles to child participating in a Youth Programs activity, with the exception of epi-pens. Only epi-pens, self-using inhalers, self-administered diabetic testing equipment, self-administered insulin and glucose tablets are permitted in Youth Programs.

Supervised lunch with Youth Staff is scheduled for children ages 2-11, during port days only. Supervised dinner with Youth Staff is scheduled nightly (except embarkation night) for children ages 2-11. Since the Youth Staff is not able to provide one-on-one assistance, children will need to be able to feed themselves. In the event a child needs to be fed, the adult responsible for the child may remain with him/her during dinner or bring the child to activities following the dinner service. Special diets cannot be accommodated for meals served in Youth Programs. Kid’s menus are subject to change based on availability.

Carnival is the first cruise line to be certified “sensory inclusive” by KultureCity^®, a leading nonprofit for individuals with sensory and invisible disabilities (such as Autism, ADHD, Down Syndrome, PTSD, etc.). If a child with a sensory or cognitive need is cruising, you can meet with Guest Services to discuss any special accommodations. Youth Staff have different resources on hand to help soothe, calm and entertain children participating in our Youth Programs, such as weighted vests, conversation cards, sensory games and other aids.

MEDICAL CARE

In the event a guest requires medical attention while on board, our ships have medical facilities and staff to assist 24 hours a day, 7 days a week.  In case of a serious medical emergency, where more comprehensive facilities are required, guests are referred to shoreside medical facilities. Our Medical Center cannot supply or refill prescriptions.

We strongly encourage guests to carry a copy of their medical records (e.g., a list of medical conditions, allergies, names, and medication dosages as well as the name and contact information of their physician).

DIABETES

For guests who are traveling with injectable medication and need a Sharps disposal container, please contact the Medical Center or the onboard Housekeeping staff. Some ships have staterooms equipped with mini-bars designed to maintain the temperature of beverages. Mini-bars are not to be used to store medications that have specific temperature requirements. Portable medi-coolers are available in limited quantities, and on a first-come, first-served basis with a refundable rental deposit required. If a cooler is not available, our Medical Center can assist guests with refrigeration needs (accessible during operating hours of the Medical Center only) or you may bring your own personal-size cooler for this purpose. Ships equipped with mini-bars are:

Carnival Breeze® Carnival Celebration® Carnival Conquest® Carnival Dream® Carnival Elation® Carnival Firenze™ Carnival Freedom® Carnival Glory® Carnival Horizon®

Carnival Jubilee® Carnival Legend® Carnival Liberty® Carnival Luminosa™ Carnival Magic® Mardi Gras® Carnival Miracle® Carnival Panorama® Carnival Paradise®

Carnival Pride® Carnival Radiance® Carnival Spirit® Carnival Splendor® Carnival Sunrise® Carnival Sunshine® Carnival Valor® Carnival Venezia® Carnival Vista®

DIALYSIS^*

There are significant risks associated with undergoing dialysis during a cruise. Guests should be aware that our ships do not have kidney specialists or dialysis equipment and supplies available on board and our medical staff are not trained to perform dialysis.

We highly recommend that guests have been stable on their home dialysis treatments for a period of at least 12 months prior to sailing.

Considerations prior to cruising

Guests requiring peritoneal or hemodialysis, travel on our ships at their own risk. Guests traveling while on dialysis should consult with their nephrologist and provide them a copy of our risk acknowledgement letter prior to making any travel arrangements.

The ship does not carry a nephrologist onboard and timely availability of this specialty may be severely limited during the port visits. Any necessary medical care required by a specialist nephrologist will not be available while the ship is at sea.

Ships do not have back-up battery support for dialysis related equipment. In the event of a power outage on board, dialysis equipment requiring electricity may not be functional.

The risks to the guest who misses a scheduled dialysis treatment are very serious. The guest assumes additional risks when a ship is unable to make a scheduled port of call for operational reasons.

Among the many recognized risks dialysis patients may experience include pericarditis, cardiac tamponade, congestive heart failure, anemia, hemorrhage and death. Risks associated with peritoneal dialysis include infection, obstruction of the catheter, hemoperitoneum and metabolic complications. Recognized risks associated with hemodialysis include low blood pressure, bleeding, infection, clotting of the vascular access, and seizures.

Guests should be aware that charges apply for treatment in the ship’s medical center, which must be paid before disembarkation. An itemized bill will be provided which can be submitted to the guest’s travel or health insurance. Typically, standard trip travel interruption insurance does not cover medical costs.

We strongly suggest that guests contact their own health insurance to determine their benefits for medical providers outside of the United States, as well as available air-ambulance and repatriation benefits. Travelers are advised to purchase travel health insurance with defined out-of-country treatment and repatriation benefits, even if this coverage might be redundant.

Arrangements

Guests are expected to make all arrangements regarding dialysis, whether self-administered on board or at a shore side facility, and therefore take full responsibility for their arrangements, equipment and supplies.

For security reasons, the Guest Access Department must be advised of the type of supplies the guest is taking to the ship, the quantities of each, and the name of the medical/vendor supply company the guest will be using to transport supplies, no later than two weeks prior to sailing, in order for the ship’s security access systems to be updated. If a guest will be bringing their own supplies, it is important that they be hand-carried. Guests should not pack these supplies with their checked-in luggage.

The electrical outlets on all the ships are compatible with U.S. household standards: 110 volts/60 cycles, while our Australia-based ships offer one 230 volt/50 cycle powerpoint per cabin. If there are specific requirements for machinery (such as water intake), these must be communicated to the Guest Access Department as soon as possible. Medical waste receptacles can be provided for disposal of bio-hazardous waste.

On board

Prior to the ship sailing, the guest must verify that all supplies and equipment are on board the ship and any equipment is fully functional in the stateroom. Failure to do so will prevent the guest from sailing. In the case of certain medical complications that cannot be treated onboard, you may be required to be disembarked to a medical facility ashore. The patient will be responsible for all medical expenses both on board and ashore.

If, after considering this information, a guest plans to sail with us while undergoing dialysis, they must send a fit to sail clearance letter from their nephrologist and a signed risk acknowledgement letter by e-mail to access@carnival.com. Failure to submit this form, along with the fit to sail letter from their nephrologist, 5 weeks prior to sailing will result in full cancellation with penalties.

OXYGEN^*

The Medical Center is equipped with oxygen for emergency use ONLY. If you require the use of oxygen during your cruise, you must arrange for an adequate supply to be delivered to the ship on your sailing date. Please contact Guest Services once on board for proper storage of your oxygen. Guests are responsible for the pickup and delivery of their own oxygen. Please have your medical supply company contact us, otherwise port clearance may not be granted.

If you choose to bring your own personal supply of oxygen, you must hand carry it with you. Packing oxygen cylinders and/or tanks in your checked luggage is strictly prohibited, as is putting them through security x-ray machines. Please hand-carry your oxygen machines (BiPAP, CPAP, Concentrator, Nebulizer, etc.) and not place them in your checked luggage.

* Guests who use oxygen or depend on hemodialysis are welcome to cruise if sailing on itineraries of 15 nights or less.

Carnival can provide our guests with meals suited to the following special dietary needs: vegetarian, low-cholesterol, low-fat, low-carbohydrate, low-sugar, and gluten-free. Our chefs will make every effort to fulfill your requests, and will gladly prepare freshly-made options that meet your dietary needs. Once on board, we ask you speak with the headwaiter or dining room host in advance, so they can assist in planning your daily meals in the dining room. This will allow us the necessary time to prepare foods, as requested, in a timely manner.

Gluten-free pizza dough, pasta, bread for deli sandwiches, and hamburgers buns, as well as cake are available upon request. Plus, our frozen desserts and yogurt are gluten-free. All items are freshly prepared and may take a little longer than regular menu items. Gluten-free alcoholic beverages are available for your enjoyment on our U.S.-based ships.

Guests who require a different dining time than they chose when booking can change once on board the ship. Guests will be accommodated on a first-come, first-served basis.

Food Allergies

Our ships are equipped with Menu Mate™ food ingredient program fleetwide to accommodate guests with food allergies. Easily operated on touch-screen tablets at food venues, the Menu Mate food ingredient program is powered by award-winning CertiStar software to mitigate the risks of allergic reactions. The new program is the first of its kind among major cruise lines. Our staff will ask guests about food allergies and enter any restrictions into the program. The software will then sort through all available options and display which items are allergen-free, which options can be modified to exclude the specified allergen and which selections should be avoided. If preferred, guests can also use the Menu Mate designated tablet themselves to enter in their own allergy/dietary information and then order from the options curated to meet their needs. Guests will also be able to find a Menu Mate tablet on display near the Lido buffet stations as well.

Other Dietary Needs

Although we do not have dietitians on board, we can offer assistance with simple requests such as the method of preparation of menu items. Diet requirements need to be arranged with the head waiter on the first night of the cruise. If dining in the Lido Restaurant, the guest should discuss requirements with senior dining staff.

Carnival only permits service dogs on board. A service dog is legally defined and individually trained to meet the specific needs of a person with a disability.

Pets, or service dogs in training, are not allowed aboard. Emotional support dogs, which are not recognized by the US Department of Justice, are also not permitted on Carnival ships.

If you are traveling with a working service dog that meets the requirements described above, please review the below carefully to ensure your dog meets these requirements to accompany you on your cruise.

• The Centers for Disease Control (CDC) has issued new, mandatory requirements, effective August 1, 2024, for all dogs arriving in the United States. These requirements are applicable irrespective of whether the dog left the U.S. and is returning and regardless of the country it is traveling from.
• Dependent upon countries visited in the last six months, completion of additional forms may be necessary. Forms may also be required based upon whether the dog was vaccinated against rabies in the United States or another country.
• We recommend using the CDC’s online tool, DogBot on their website at www.cdc.gov/DogTravel for the most up-to-date information regarding CDC’s dog entry requirements based on your dates of travel and where your dog is traveling from.
• All dogs must:
• Be healthy upon arrival.
• Be at least 6 months of age.
• Have an International Organization for Standardization (ISO) compatible microchip implanted prior to any required rabies vaccinations.
• Have a CDC Dog Import Form receipt (the CDC Dog Import Form is available on CDC’s website starting July 15, 2024). Upon successful completion of the form, a receipt will be autogenerated and immediately emailed to you. There is no charge for submitting this form.
• Many of our ports of call have established strict entry requirements for animals. Therefore, guests traveling with working service dogs must visit the Department of Agriculture website , or their service animal’s veterinarian, to determine each destination country’s policy regarding admission of working service dogs.
• Many of the ports you may visit will only accept annual rabies vaccinations and do not recognize three-year rabies vaccination.
• Mexican ports require service dogs to have received an ecto-parasite and endo-parasite treatment no more than 15 days prior to arrival to port and this information should be included in the dog’s health certificate. If you have any questions, please consult with your veterinarian.
• If your itinerary includes a visit to Grand Turk, Turks and Caicos Islands requires all service dogs to travel with the necessary documentation (including an import license) regardless of whether or not the service dog will disembark in Grand Turk. Grand Turk also has breed restrictions as per their Dogs Control Ordinance 2014. No import license shall be issued for the restricted breeds. Any restricted breed service dog, or any service dog without all the proper documentation, will not be able to board the ship at embarkation.
• Some ports will charge a fee for an agricultural representative to issue a landing permit for your dog.
• Carnival is not responsible for limitations imposed on services dogs by entities or shore excursion providers in foreign ports of call.
• You must hand-carry (not packed in your baggage) all required documents, along with your working service dog’s current vaccination records, which must show the service dog’s microchip number. Please have your CDC Import Form receipt with you as well. You will be asked to present the original records at embarkation. Once on board, documentation will need to be submitted to Guest Services to ensure all ports of call have the information prior to arrival.
• Failure to have the required documentation may result in your service dog not being able to travel with you and/or be able to disembark at a port of call. No compensation will be issued in this regard.

Please submit copies of your vaccine records to access@carnival.com no later than one week prior to sailing. This will allow us the opportunity to confirm with the port authorities if there is anything else needed and get back to you.

Care, Feeding and Relief Areas

• You will be required to bring your own food for your service dog
• A relief area in a non-guest traffic area of the ship using Second Nature Dog Litter will be set up on board by our team. Should you (or your service dog) prefer another material, you must receive approval from our Guest Access department prior to sailing in order to bring it aboard. Service dogs are not to use any areas other than the assigned area to relieve themselves.
• Service dogs are not to be fed in the ship’s dining room, buffet dining areas, or specialty restaurants.
• Service dogs are not permitted on furniture, or in food preparation areas, pools, whirlpools, saunas, or steam rooms. Service dogs are permitted in all other public areas of the ship, including dining areas, while on a leash.
• Service dogs may not be left unattended in your stateroom and our ship’s staff cannot care for the dog.
• For safety reasons, service dogs must be on a leash and in “uniform” when in common areas of the ship.

So that we may provide you with the additional information you will need in order to sail with your working service dog, please email our Guest Access Department at access@carnival.com, or call 1-800-438-6744 ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia.

Facilities, services and accessibility across ports of call vary significantly and accessibility may not be available for shore excursions or in certain ports of call due to limited infrastructure and other factors. We want our guests with mobility limitations to be able to enjoy their time ashore, and where possible, we will do our best to secure accessible tours, but options may be limited or non-existent altogether. Facilities, services and transportation equipment outside the United States may not be required to be ADA compliant. Carnival is not responsible for accessibility in foreign ports of call or for restrictions imposed by shore excursion providers that are not owned by Carnival. Additionally, numerous factors including weather, tidal conditions, and other safety concerns can impact the ability for an accessible tour to be safely operated. In the event an accessible tour is deemed unsafe to operate in full or for an individual guest, a full refund for the tour will be extended.  

Detailed information is provided in the shore excursions section of carnival.com and carnival.com .au indicating the approximate amount of physical activity anticipated for the excursion, as well as which tours are wheelchair accessible. Carnival has a wide variety of onboard activities during every port stop, should guests decide not to disembark.

ACTIVITY LEVEL FOR SHORE EXCURSIONS

Guests can select the shore excursions best suited to their abilities, and we have added descriptions that provide a general idea of the level of activity to expect on each tour:

• Easy – May include relaxing or walking short distances over relatively level terrain. Comfortable shoes may be recommended.
• Moderate – May involve varying amounts of activity (long walks, rough terrain, basic water play). May not be recommended for guests with physical limitations. Comfortable, sturdy shoes are recommended.
• Difficult – Involves physical exertion for an extended period of time; can involve swimming and/or rough, uneven or steep terrain.
• Extreme – Involves intense physical exertion for an extended period of time.

For a list of accessible tours, please look for the symbol indicating wheelchair-accessible .

We strongly recommend accessible shore excursions be pre-arranged prior to your cruise. However, if you need assistance once on board, please visit our Shore Excursions Desk and specify your accommodations needed. Accessible tours are available in certain destinations only, and our shore excursion staff can provide you with suggestions. Motor coaches and other forms of transportation may require you to climb 2 to 3 steps. Most, but not all motor coaches, can accommodate collapsible wheelchairs. Where available, we require a minimum of 24-hour notice for accessible transportation to be arranged. Vehicles, ramps and lifts may vary depending upon the port and availability. For safety reasons, staff is not able to lift guests into or out of vehicles. Specific dietary requirements cannot be guaranteed on shore excursions.

Shore excursion providers operating within the U.S. and its territories are responsible for providing effective communication. Tours operating in foreign ports may not provide auxiliary aids and services, depending on local law and availability. In non-U.S. ports where guided narrated tours are available but the operator does not provide an interpreter, and the interpreter provided by Carnival Cruise Line elects to participate in the excursion, we will make every attempt to secure a complimentary tour ticket for the interpreter. However, if we are unable to do so, you may purchase the tour for the interpreter or forgo interpreter’s services. Please notify us in advance so we can coordinate the necessary accommodation.

Carnival is not responsible for limitations imposed on working service dogs by independent entities or shore excursion providers in foreign ports of call.

If you have additional questions specifically regarding an accessible tour that is offered, you may email our shore excursion team at shoreexcursions@carnival.com.

Hello everyone! You're welcome here.

We are proud to welcome guests with disabilities aboard our ships and have worked hard to make sure carnival.com works well for visitors of all levels of ability. This means that however you access the Internet (whether using assistive technologies like screen readers, screen magnifiers or keyboard navigation, etc.), you can expect our website to give you the best experience possible, following best practices and stringent WCAG 2.0 AA standards as required by the Americans with Disabilities Act.

Contact us if you have any questions or concerns.

If you have any issues accessing carnival.com using assistive technologies, we'd like to hear about it! You can contact us via email at access@carnival.com. When writing to us about your issue, please include pertinent information that will help us replicate the issue, including the device, web browser, and accessibility software you're using, plus the specific address (URL) of page(s) on carnival.com that aren't working as expected for you.

Do you have accessible routes on your ships?

Accessible routes are available throughout most areas of the ship and signs are posted to assist you in locating these pathways. Accessible tables are available in the dining venues of each ship. In addition to the main dining rooms, each ship offers a variety of accessible dining options within Lido Deck casual dining areas and other restaurant venues. 24-hour room service is also available for all of our guests.

For each ship, diagrams of accessible routes, accessible staterooms, and accessible public restrooms are available.

Please see our Accessibility Aboard section for more details and deck plans.

Do you have accessible staterooms on your ships?

We have three classifications of accessible staterooms. In order to determine which type of accessible stateroom meets your needs, please review the features of each type listed below.

Fully Accessible Cabins (FAC): These staterooms are designed for use by guests with highly limited mobility, who require the regular use of a wheelchair, scooter or other similar assistive device. Fully Accessible Cabins contain accessible elements including turning space, accessible routes throughout the stateroom and an accessible bathroom. Additionally, the bathrooms contain grab bars and shower seats.

Fully Accessible Cabins – Single Side Approach (FAC-SSA): These staterooms are designed for use by guests with highly limited or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive device. Fully Accessible Cabins – Single Side Approach are a type of FAC that provide an accessible route and clear floor space on only one side of the bed, in staterooms configured to provide only one bed. In a stateroom configured to provide two beds, the clear floor space will be between the beds, with one side of each bed getting an accessible route. Additionally, these staterooms have an accessible bathroom that contains grab bars and shower seats.

Ambulatory Accessible Cabins (AAC): These staterooms are designed for use by guests with mobility limitations, who do not require the regular use of a wheelchair, scooter, or other similar assistive device. For example, Ambulatory Accessible Cabins are ideal for guests who only use an assistive device (like a cane or a walker) for traversing longer distances, and who may benefit from certain accessible features, like grab bars, to assist with balance. This type of stateroom has a step in the bathroom and balcony (if applicable).

We request that our guests acknowledge the need for the accessible stateroom by completing this Mobility Questionnaire , or one will be sent to you once the reservation has been secured and you have notified Carnival that you, or the person you are securing the stateroom for, requires a stateroom with accessibility features.

If you require additional information or need assistance to ensure you have the best accommodations for your needs, please call our Guest Access team at 1-800-438-6744, ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia. You may also email us at access@carnival.com.

How do I know if I'm reserving the correct type of accessible cabin (FAC, FAC-SSA, or AAC)?

Selecting the best type of accessible cabin is based on the guest's level of mobility.

Guests with highly limited or no mobility, who require the regular use of a wheelchair, scooter or other similar assistive device would benefit from the features of either a Fully Accessible Cabin (FAC) or a Fully Accessible Cabin – Single Side Approach (FAC-SSA).

Guests with mobility limitations who do not require the regular use of a wheelchair, scooter, or other similar assistive device would benefit from the features of an Ambulatory Accessible Cabin, which include grab bars. This type of stateroom has a step into the bathroom and balcony (if applicable).

If you require additional information or need assistance to ensure you have the best accommodations for your needs, please call our Guest Access team at 1-800-438-6744 ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia. You may also email us at access@carnival.com.

How can I be sure to receive an accessible stateroom?

As with all Carnival reservations, staterooms are based on availability within each category and are assigned on a first come, first serve basis. Therefore, it is advisable to reserve an accessible stateroom in advance. Please review all the information that is sent to you to ensure the stateroom you selected meets your needs.

What assistance do you provide guests with mobility limitations getting on and off the ship?

Wheelchair assistance is available at home ports for getting on and off the ship.

Do you rent wheelchairs or scooters for use on board?

Guests who require the regular use of a wheelchair/scooter or other mobility device are encouraged to bring their own or rent from our preferred vendor, Scootaround, if they are sailing from a US port.

If you are thinking of renting a wheelchair or scooter, are sailing from a US port and haven't done so already, we encourage you to visit Scootaround's website , or call 1-888-441-7575. Scootaround's team of trained professionals is able to review the different rental options available based on your accommodations and find the one that best suits your needs. As a preferred vendor, they have unique access to deliver your rented equipment on board Carnival ships in North America.

We strongly encourage guests to inform us if they are traveling with wheelchairs/scooters at the time of booking, or as soon as the need is known, to ensure they have a stateroom that best accommodates their needs.

Wheelchairs on board are for emergency use only and are limited in size and quantity.

Do you provide accessible transfers from the airport to the cruise port?

For guests with mobility limitations who wish to purchase our transfer services to and from the airport, a hydraulic lift transfer service is available and needs to be requested no later than 14 days prior to sailing.

Hydraulic lifts have a maximum weight limit of 500 pounds (226 kg), including wheelchair/scooter and guest. Standard airport transfer charges apply; there is no additional cost for the lift.

After booking your cruise, you can reserve your hydraulic lift transfer online, by accessing the Manage My Cruise page or by calling the Guest Services Contact Center at 1-800-438-6744 ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia.

What are the requirements for bringing a personal mobility device on board?

We strongly encourage guests to inform us if they are traveling with wheelchairs/scooters at the time of booking, or as soon as the need is known, to ensure they have a stateroom that best accommodates their needs.

Only mobility devices operated with gel, dry cell, absorbed glass mat, or lithium-ion batteries will be allowed on board. Batteries must be charged in the guest's stateroom and for this reason, we recommend guests travel with a scooter that has removable batteries.

Due to safety considerations, devices cannot be stored in corridors or public areas. In order to purchase a standard stateroom, devices must be able to fit in its 22" (55.9 cm) wide entry doorway, and when stored, must allow for safe exit from the stateroom.

Guests, who bring scooters that are larger than 21"  (53.3 cm) wide, or travel with multiple scooters in the same stateroom, must purchase a fully accessible stateroom with a wider doorway (32" or 82.3 cm), or rent a smaller scooter appropriately suited for their stateroom.

Guests may be required to have their scooters sized at the time of check-in to ensure it fits in the stateroom. Scooters that do not fit in the stateroom will not be allowed on board. Should a guest be unable to make alternate arrangements to rent a smaller scooter or travel without it, he/she will be denied boarding and no compensation will be provided.

Guests must be prepared to collapse their device so it can be safely stored in a way that allows for safe exit from their stateroom. If bringing a scooter, please bring one that can collapse or fold so that it may be stored in the closet or underneath the vanity area. Once on board, guests may contact their room steward for assistance.

Guests must drive at a safe speed to ensure their own safety and the safety of others on board. Raised door thresholds are present throughout the ship, which need to be traversed with care. Careful attention must be paid when backing in and out of elevators as they are often in close proximity to the staircase and may be narrow and difficult to navigate.

Guests wishing to disembark the vessel on their device must also be able to safely navigate the angle of the gangway while the ship is docked in port. Additionally, if the ship is calling on a water shuttle port, the captain will make a determination as to whether guests may disembark with their device, given prevailing maritime conditions and water shuttle limitations.

Mobility devices cannot be left unattended in any venue area unless the guest is temporarily away attending an event, and the device is parked in an area that allows all guests safe exit from the venue. When in public areas, guests must maintain their device clear of any exits or fire doors and ensure it does not obstruct any fire or safety equipment.

Guests bringing a Segway must store it in their stateroom for use at ports of call only.

Where can I store my personal mobility device?

Due to safety considerations, devices can only be stored inside their stateroom. Devices cannot be stored in corridors or public areas.

In order to purchase a standard stateroom, devices must be able to fit in its 22" (5.3 cm) wide entry doorway, and when stored, must allow for safe exit from the stateroom. Guests who bring scooters that are larger than 21" wide, or travel with multiple scooters in the same stateroom, must purchase a fully accessible stateroom with a wider doorway (32" or 81.3 cm) or rent a smaller scooter appropriately suited for their stateroom.

Guests must be prepared to collapse their device so it can be safely stored in a way that allows for safe exit from their stateroom. If bringing a scooter, please bring one that can collapse or fold so that it may be stored in the closet or underneath the vanity area.

What if my personal mobility device does not fit through my stateroom door?

Guests must be prepared to collapse their device so it can be safely stored in a way that allows for safe exit from their stateroom. If bringing a scooter, please bring one that can collapse or fold so that it may be stored in the closet or underneath the vanity area.

Guests may be required to have their scooters sized at the time of check-in to ensure it fits in the stateroom. Scooters that do not fit in the stateroom will not be allowed on board. Should a guest be unable to make alternate arrangements to rent a smaller scooter or travel without it, he/she will be denied boarding and no compensation will be provided.

What are the requirements for guests traveling alone with disabilities?

We do not require that a guest with a disability travel with another person as a condition for traveling on our ships. However, we do not provide one-on-one personal care assistance, and all guests must be able to provide such care for themselves (e.g., performing personal tasks such as eating, dressing, toileting, bathing, and getting around the ship). Once on board, our crew will not provide any assistance with such personal tasks.

Do you provide wheelchair push assistance onboard?

Personal wheelchair push assistance service is not provided while on board or in ports of call.

Are personal mobility devices allowed to go ashore in ports of call?

Guests wishing to disembark the vessel on their device must be able to safely navigate the angle of the gangway while the ship is docked in port. Additionally, if the ship is calling on a water shuttle port, the captain will make a determination as to whether guests may disembark with their device, given prevailing maritime conditions and water shuttle limitations.

Are the ports of call accessible for those with mobility limitations?

Facilities across ports of call vary significantly and accessibility may not be available in certain ports of call due to limited infrastructure and other factors. Facilities, services and transportation equipment in non-U.S. ports may not be required to be ADA compliant. In the event you are unable to disembark, Carnival has a wide variety of onboard activities during every port stop should guests decide not to disembark.

Are accessible shore excursions available?

We want our guests with mobility limitations to be able to enjoy their time ashore, and where possible, we will do our best to secure accessible tours, but options may be limited or non-existent altogether.

Detailed information is provided in the shore excursions section of carnival.com, indicating the approximate amount of physical activity anticipated for the excursion, as well as which tours are wheelchair accessible.

If you have additional questions specifically regarding an accessible tour that is offered, you may email our shore excursion team at shoreexcursions@carnival.com.

Are service dogs allowed on board?

Carnival is happy to welcome working service dogs on board. Service dogs are legally defined and individually trained to meet disability-related needs by performing tasks like guiding a blind person, alerting a deaf person, pulling wheelchairs, alerting and protecting a person who is having a seizure, or performing other special tasks. Service dogs are not pets.

Pets, or service dogs in training, are not allowed aboard. Emotional support dogs, which are not recognized by the US Department of Justice, are also not permitted on Carnival ships.

Please see our Service Animal section for more details about our service animal policies.

What are the requirements for traveling with a working service dog?

Many of our ports of call have established strict entry requirements for animals. Therefore, guests traveling with working service dogs must visit the Department of Agriculture website , or their service animal's veterinarian, to determine each destination country's policy regarding admission of working service dogs.

Please see our Service Animal section for more details about our service animal policies.

What type of relief area will my service dog have on board?

A relief area in a non-guest traffic area of the ship using Second Nature Dog Litter will be set up on board by our team.

Should you prefer another material, we ask that you bring it along and provide the Guest Access Department with this information, pre-cruise.

What happens if my service dog is not allowed to disembark at a port of call?

Carnival is not responsible for limitations imposed on working service dogs by independent entities or shore excursion providers in foreign ports of call.

Please see our Service Animal section for more details about our service animal policies.

Are emotional support dogs allowed on board?

Emotional support dogs, which are not recognized by the US Department of Justice, are not permitted on Carnival ships. Pets, or service dogs in training, are also not allowed aboard. We do, however, welcome working service dogs, which are legally defined and individually trained to meet disability-related needs by performing tasks like guiding a blind person, alerting a deaf person, pulling wheelchairs, alerting and protecting a person who is having a seizure, or performing other special tasks.

Do you provide Braille formatted material on board?

Braille signage, indicating stateroom numbers and public room names, is available on board our ships. The only Braille format document available, absent advance request, is our in-cabin 'Good to Know' Information Sheet.

Do you provide large print formatted material on board?

Large print format is available for our daily newsletter (the Carnival Fun Times), dining room menus, and shore excursion information.

We ask that you request large print items prior to sailing so we can have them ready for you upon arrival. Please send your request to access@carnival.com or you may call our Guest Access team at 1-800-438-6744, ext. 70025 or 1800 072 670 ext. 70025 if calling from Australia.

Additional requests for large print information or alternate formats may be made at the Guest Services desk, once on board; however, there may be a delay if not requested prior to sailing.

Dining rooms menus can be provided in an electronic PDF file readable via screen reading software. Our dining team will also be happy to review the menu with you in detail.

You can also access information directly on your phone via the Carnival HubApp.

Do you provide alert systems for guests who are deaf or hard of hearing?

Carnival makes available to all guests who require them a visual-tactile, cabin alert system that notifies room occupants of a door knock, a telephone call, the alarm clock, or a smoke-detection event. A TTY (teletypewriter) is also available to communicate with Guest Services, 24 hours a day. Please notify us in advance should you need an alert system for your stateroom.

Do you have closed captions?

A safety briefing video with open captions is televised in all staterooms throughout the cruise.

Carnival-created TV content has closed captions. Additionally, when available through our service provider, closed captions are offered for certain in- stateroom TV programs and movies. Should you require closed captioning for our outdoor movies, please contact our Guest Services team once on board.

Do you offer assisted audio devices in the Main Lounge?

Assistive listening headsets are available to amplify the sounds of live, onboard performances in our main show room. You may request them at Guest Services once on board.

Do you offer sign language interpreter services?

Guests who are deaf or hard of hearing, who use sign language as their primary means of communication may request a sign language interpreter. Sign language interpreters can be requested, on a shared basis, for cruises departing from and returning to a U.S port for the purpose of interpreting our main production shows, port and shopping presentations, and other major organized activities.

Please inform the Guest Access Department at the time of booking, or at your earliest possible convenience, if you need a sign language interpreter. A form will be sent to you, which must be completed and returned to us for the request to be processed. We will always make reasonable efforts to obtain a sign language interpreter at the time of the request. Since interpreters are subject to availability, a 60-day notice is strongly encouraged whenever possible. We are unable to take requests for a specific interpreter.

Do you accommodate food allergies?

We ask that you please inform the Maître d' directly as well as your dining team of any food allergies and special preparation you may require to accommodate your allergy. Please discuss this the first evening of your cruise.

Although there are a number of options at our various restaurants, special dietary and food requests can be accommodated in our main dining rooms only.

Can I bring my own pre-packaged food or drinks in order to accommodate a food allergy or specific dietary need?

Due to concerns for food safety and contamination prevention, any food items brought on board must be pre-packaged and unopened. Homemade items or pre-cooked foods are not allowed. We are unable to provide food preparation, refrigeration or storage for personal food or beverage items.

Due to medical needs, guests may bring pre-packaged, frozen meals and certain beverages (Ensure, etc.). However, we need to know in advance to coordinate boarding of the pre-approved items. If pre-approval is not provided, prohibited items will be confiscated on embarkation day.

Please contact our Guest Access department so we can discuss your plans in advance. The Guest Access team can be reached by phone at 1-800-438-6744, ext. 70025, 1800 072 670 ext. 70025 if calling from Australia or via email at access@carnival.com.

Can I bring a blender to make my own food to accommodate a food allergy or specific dietary need?

Please contact our Guest Access team in advance of your cruise to discuss an accommodation. We do not allow professional industrial grade blenders due to the high voltage. However, we can permit (with approval) items such as a NutriBullet and Magic Bullet. If pre-approval is not provided, prohibited items will be confiscated on embarkation day.

Do you offer gluten-free food and drink options?

Gluten-free pizza dough, pasta, bread for deli sandwiches, and hamburgers buns, as well as cake are available upon request. Plus, our frozen desserts and yogurt are gluten-free. All items are freshly prepared and may take a little longer than regular menu items. Gluten-free alcoholic beverages are available for your enjoyment on our U.S.-based ships.

Can children with disabilities participate in youth program activities?

Carnival works with parents or guardians to include all children within the designated age ranges in the available youth programs.

Each child's needs are assessed, on a case-by-case basis, to determine how she or he can be accommodated and integrated in the program to have a fully and equally enjoyable experience.

In order to participate in Carnival youth program activities, the parent or guardian will need to register their child for the program. When registering the child, the staff will work with the parents to determine what special assistance will help aid the youth staff in how to best serve the child while participating in the activities. Parents may choose to have their child move down one age group as an accommodation to a disability. No child who is 18 years can participate in youth programs.

Youth programs rules and regulations still apply to all children, in terms of age policy, illness, hours of operation and acceptable conduct (unruly behavior) while in the program.

Does Carnival provide one-on-one attention for children with disabilities?

Carnival does not provide one-on-one attention, but the parent or assigned helper may stay and participate in the activities with the child. Due to safety concerns, staff and crew cannot lift or carry guests. Parents of children who are unable to feed themselves should remain with the child during meal times. Special diets cannot be accommodated for meals served in Carnival youth programs. Kids' menus are subject to change based on availability.

What do you offer for individuals with sensory and invisible disabilities?

Carnival is the first cruise line to be certified "sensory inclusive" by KultureCity, a leading nonprofit dedicated to accessibility and inclusion for individuals with sensory and invisible disabilities.

All of Carnival's guest-facing crew have been trained to understand and help guests with sensory/cognitive needs. The Guest Services and Youth Staff are ready to assist adults, youth and children with sensory-related questions or issues relating to conditions such as Autism, ADHD, Down Syndrome, PTSD, etc. KultureCity Sensory Bags can be checked out for the duration of the cruise (on a complimentary and first-come, first-served basis) by visiting Guest Services or one of our Youth programs. Each bag contains items to help calm, relax and manage sensory overload, and include comfortable noise- canceling headphones, fidget tools, a visual feeling thermometer, and a KultureCity VIP lanyard, to help the staff easily identify a guest.

If a guest with a sensory or cognitive need is cruising, the family should meet with Guest Services once they are on board to discuss any special accommodations, including a private safety briefing.

Youth staff has different resources on-hand to help soothe, calm and entertain children participating in our youth programs: such as weighted vests, conversation cards, sensory games, and other aids.

If you'd like to learn more about KultureCity, please visit the KultureCity website .

Do you offer oxygen for purchase?

If you require the use of oxygen during your cruise, you must arrange for an adequate supply to be delivered to the ship on your sailing date. The Medical Center is equipped with oxygen for emergency use ONLY.

Please contact Guest Services once on board for proper storage of your oxygen. Guests are responsible for the pickup and delivery of their own oxygen. Please have your medical supply company contact us, otherwise port clearance may not be granted.

If you choose to bring your own personal supply of oxygen, you must hand- carry it with you. Packing oxygen cylinders and/or tanks in your checked luggage is strictly prohibited, as is putting them through security x-ray machines. Please hand-carry your oxygen machines (BiPAP, CPAP, Concentrator, Nebulizer, etc.) and not place them in your checked luggage.

Do you offer CPAP machine for rental?

You must bring your own equipment on board for personal use. Please hand- carry these items and do not place them in your checked luggage.

Do you offer distilled water?

Carnival carries distilled water which can be purchased either pre-cruise if you are sailing from a US port, or once on board. For pre-purchase, please contact our Fun Shops department at 1-800-522-7648 ext. 70039, Monday-Sunday from 9:00am-9:00pm ET. For purchase on board, please contact Room Service. Should you wish to bring your own distilled water with you, it must be hand-carried along with your CPAP machine.

Do you offer extension cords?

It is recommended that you bring your own extension cord to accommodate your equipment comfortably.

There is one electrical outlet in each stateroom located in the area of the desk/vanity. The outlet is equipped with a 3-prong 110 volt (North America Grounded) and a 220 volt (Europe/German-Style). Our Australia-based sips offer one Australian powerpoint in each stateroom.

Do you offer sharps disposal containers?

For guests who are traveling with injectable medication and need a sharps disposal container, please contact the Medical Center or the onboard Housekeeping staff.

Do you offer storage for medication?

A small, personal-sized cooler no larger than 12" x 12" x 12" (30.5 cm x 30.5 cm x 30.5 cm) for the purpose of housing medications is permitted as carry-on luggage.

Portable medi-coolers are available in limited quantities, and on a first come, first serve basis with a refundable rental deposit required. If a cooler is not available, our Medical Center can assist guests with refrigeration needs (accessible during operating hours of the Medical Center only).

Some ships have staterooms equipped with mini-bars designed to maintain the temperature of beverages only. Mini-bars are not to be used to store medications that have specific temperature requirements.

Who can I contact for accessibility related concerns or questions?

We strongly suggest you communicate any needs to our team before you cruise so that we can do our best to meet any accommodations. If you need general information about accessibility, please call our Guest Access team at 1-800-438-6744 ext.70025, 1800 072 670 ext. 70025 if calling from Australia, or email us at access@carnival.com.

Once on board, you can request to speak to the Guest Services Manager.

You have informed us you are in need of special accommodations during your sailing, which require a form. Please complete the following form in its entirety to ensure you are appropriately accommodated during your cruise vacation.

Should you have any specific needs, please take this opportunity to let us know. While we cannot guarantee all requests will be met, we will make every reasonable effort to accommodate you.

Please also note, we do not provide one-on-one personal care assistance, and all guests must be able to provide such care for themselves (e.g., performing personal tasks such as eating, dressing, toileting, bathing, and getting around the ship). Once on board, our crew will not provide any assistance with such personal tasks.

Should you have any questions, or require any additional assistance, please contact our Guest Access team directly. The team is available from 9:00am to 9:00pm EST, Monday through Friday, and can be reached by dialing toll-free: 1-800-438-6744, extension 70025, or 1-800-072-670 ext. 70025 if calling from Australia.

You can also reach a team member in writing, by emailing: Access@Carnival.com. Any of our representatives will be able to thoroughly assist you.